Must Read Ultimate Guide: How to get help & common quick fixes

Discussion in 'Help and Support' started by nicatronTg, Jul 10, 2015.

  1. nicatronTg

    nicatronTg Shank / hakusaro
    TShock Founder TShock Admin

    Joined:
    Jul 21, 2011
    Messages:
    716
    First, check to see if your problem is below.

    Error message contains "System.TypeLoadException: Could not load type" or mentions being unable to load "from assembly mscorlib."
    • If you're using Windows, update to the most recent version of the .NET Framework (4.5).
    • If you're using Linux & Mono, update to at minimum Mono 4.
    • If you're using Mac OS X, install Homebrew, then, in a Terminal, run 'brew update' followed by 'brew install mono'.
    Error message contains "at Terraria.Main.WorldListSortMethod" or you get the message "Exception during world metadata load." but are not using the startup parameter '-autocreate'.
    1. Take all world files out of the "Worlds" folder (located at My Documents\My Games\Terraria\Worlds), and one by one place them back in, starting TShock each time to see if the exception disappears. If you put a world in and the exception returns, load the world in an external editor, such as TEdit, and save the world. This will update the world format and fix the metadata. Backup your world first.
    Error message contains "OnConfigRead".
    • In the TShock folder, next to the ServerPlugins folder, there is a file named "config.json." If you have made changes here already, copy the file somewhere else and start the server. Place your changes back one by one in the new file, making sure to note any changes that cause it to break.
    • If you have made no config file changes, delete the "config.json" file in the TShock folder.
    Error message contains "MySql.Web.Dll."
    • Delete the "MySql.Web.Dll" file from the ServerPlugins folder.
    Next, verify your folder structure. TShock should be extracted, not run from the archive, to a folder by itself. The folder structure should mimic the following:
    • ServerPlugins Folder
      • Several .dll files, including TShockAPI.dll
    • TShock Folder (present if the server has been started at least once)
    • sqlite3.dll
    • Newtonsoft.Json.dll
    • TerrariaServer.exe
    If this folder structure is not correct, please make sure that the files are in the correct place before posting an error.
    Error is actually just lag.
    • Screenshot the output of pressing f8 and f7 on the lagging client, and attach this to your report.
    Your tiles are rendering weirdly?
    This is a known issue. Don't report it - we know.

    Your chests don't display all their slots sometimes?
    This is a known issue. Don't report it - we know.

    Error message contains "UpdateManager" or "StatTracker".
    This isn't a problem with your server. If your server isn't working and you see an error message like this, it isn't the reason why your server isn't working.

    Check Github. If your issue is already listed, DON'T POST IT

    Next, record your version numbers. TShock is versioned according to the download. When you start the server, you should see "TShock for Terraria VERSION NUMBER (CODENAME) by The TShock Team Loaded." This is your TShock version number. The server API is versioned separately at the top of the server window. The first line should say "TerrariaServerAPI Version: VERSION (Protocol TERRARIA VERSION (TERRARIA PROTOCOL VERSION))." Note all of these numbers and post them too.

    Provide some sort of log of the event that happened. A screenshot of the console window is good, but post any ErrorLog.txt files, files from ServerLogs, and the according log file (numbered by date and time) from the TShock folder. Use a service like pastebin to upload the files.

    Create a new thread with all of the information you just collected. Title it "Error with [TSHOCK VERSION HERE] [API VERSION HERE] (TERRARIA VERSION)." If you have a more specific title, use it, but include the version numbers as shown here. Example: "SSC problem with 4.4.3 (1.19) (1.3.0.4)."
     
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    #1 nicatronTg, Jul 10, 2015
    Last edited: Jan 6, 2017
  2. LichBa

    LichBa Level 1

    Joined:
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    nvm !
     
    #2 LichBa, Jul 11, 2015
    Last edited: Jul 11, 2015
  3. Yukano

    Yukano Level 2

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    Feb 26, 2015
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    Edit: content deleted
     
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    #3 Yukano, Jul 11, 2015
    Last edited: Aug 26, 2015
  4. nicatronTg

    nicatronTg Shank / hakusaro
    TShock Founder TShock Admin

    Joined:
    Jul 21, 2011
    Messages:
    716
    The notice disables itself after 25 posts on the forums. I would love to have a "I really know what I'm doing" button that only works if you've used TShock for several years, but I can't.
     
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  5. VKBerry

    VKBerry Level 1

    Joined:
    Jul 8, 2015
    Messages:
    9
    Why does it say I'm getting banned when I haven't done anything yet? :/
     
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  6. Jomo

    Jomo Level 0

    Joined:
    Jul 14, 2015
    Messages:
    2
    Whenever i start it up and i run the server, my game freezes :(
     
  7. DXOS3

    DXOS3 Level 0

    Joined:
    Jun 24, 2015
    Messages:
    3
    Ya, I think everyone thats not staff has dis message. I certainly don't know how to disable it. And this is only my second time posting a message. It is really annoying and I am currently not having any troubles or problems with tShock otherwise I would directly state them with an included log!
     
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  8. VKBerry

    VKBerry Level 1

    Joined:
    Jul 8, 2015
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  9. lilblue

    lilblue Level 1

    Joined:
    Oct 27, 2013
    Messages:
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    Why am i going to get banned and none of this has helped with my "Network issue". FYI banning someone does not solve the issue and i only asked for help AFTER i read everything on the forum.
     
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  10. madfunny

    madfunny Guest

    This "You are going to get banned" is stated as the developers get A LOT of repeat questions and it is VERY TIRING when person after person asks the exact same thing when all they had to do was look first! They want to get your attention that you should look first for your issue to see if it was solved already and speak as properly as you can and include as much information as you can when you do ask for help. I get this message also, All visitors do.

    If your issue is NOT listed and you can NOT find it anywhere in the forums or on the site after GENUINELY looking then you should have ZERO issue posting what your issue is and getting help or direction for it as long as you post as much information as you can about the issue itself.

    Saying things like "I ned halps n thangs b knot werking" then NOT including ANY information is going to get you warned/banned.

    It is NOT hard to type even semi-proper English, This is what dictionaries and thesauruses are for.

    Please remember to thank the developers with your words and your wallet for providing tshock and the help that they do provide to us!

    Disclaimer: I am NOT affiliated with tshock in any way other than I run a server myself for my family and the internet at large. I can definitely understand the pain and annoyances the developers feel with the repeated questions that were already answered from people who are too lazy to simply look for themselves.

    You can only Facepalm so much before your faith in humanity is degraded.

    [​IMG]

    With that said, Thanks for tShock guys! Don't stress! ♥ (and forgive my run on sentences) ♥
     
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    #10 madfunny, Jul 15, 2015
    Last edited by a moderator: Jul 15, 2015
  11. Yukano

    Yukano Level 2

    Joined:
    Feb 26, 2015
    Messages:
    27
    above:

    You are going to get banned!

    Read The Ultimate Guide to Getting Help! It includes common problems and fixes!
    Do not post a thread without reading the help part of this guide did says how to post a thread!
    Use search! If your problem already has an answer, you will be banned.

    ****************************

    basically, I give you right, and all thanks goes to the developer and their very good work.
    also questions should be thoughtful, @ Search.
    but, that information needs a revision, because they can be misunderstood.
    it is not right: shoot first and then asks the questions afterwards.
    correct is: follow rule, when you break the rules , then live with the consequences.

    simple things: the goal is prevent misunderstanding

    and sure, the:
    Ultimate Guide: How to get help & common quick fixes
    is very helpfull. :)

    best regards
     
    • Dumb Dumb x 2
  12. Cipop

    Cipop Level 0

    Joined:
    Jul 5, 2015
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    4
    So i'll no be banned right ? :d
    Thanks for the informative stuff, I'm sure it will be helpfull for new people :D
     
  13. Mr. Man

    Mr. Man Level 1

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    Oct 5, 2011
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    22
    • Informative Informative x 1
  14. nicatronTg

    nicatronTg Shank / hakusaro
    TShock Founder TShock Admin

    Joined:
    Jul 21, 2011
    Messages:
    716
  15. Compboy

    Compboy Level 1

    Joined:
    Jul 29, 2015
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  16. TheUnder2.0

    TheUnder2.0 Level 0

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  17. Rilic

    Rilic Level 0

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    Sep 9, 2015
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    im probablu just stoopid :)P) but do I download tshock? im confused. I just want to use it on a terraria server with my friend
     
  18. GrandPa-G

    GrandPa-G Developer of many plugins
    Plugin Developer Zero Day Plugin Author

    Joined:
    Jan 4, 2015
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    400
    Did you look at https://tshock.atlassian.net/wiki/display/TSHOCKPLUGINS/Installation+Instructions? You will get a lot more help if you first read the documentation that is provided, try the process and THEN ask how do I...

    Just a side comment, you might work at getting your grammar correct, people on this forum are a bit touchy about such issues.
     
  19. Byron Bell

    Byron Bell Level 0

    Joined:
    Sep 26, 2015
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    why does it say im going to get banned for nothing?
    omg
     
  20. crhyqy

    crhyqy Level 0

    Joined:
    Sep 26, 2015
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    Thx. - Read